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Frequently Asked Questions
*Downloading Sun Java™ Software (JRE)
The following versions of Sun Microsystems™ Java Software (JRE) are currently certified for CitiDirect Online Banking:

● 1.4.2_02 through 1.4.02_15
● 5.0 Update 1 through 22
● 6.0 Update 1 through 7, 6.0 Update 10 through 27, 29, 30 and 31
● 7.0 Update 1, 2 and 3

NOTE: The highest version of Sun JRE listed above is recommended for use with CitiDirect.

Steps to Download Sun JRE

You can download Sun JRE to run with CitiDirect from the Sun Microsystems Web Site by following the steps below.

1. Go to: http://java.sun.com/products/archive/index.html

Note: This link is located on another server. By clicking the link, you will be leaving Citibank's site. Citibank is providing this link for your convenience, and it does not imply sponsorship or approval of this non-Citibank site.

This other site may permit you to download and install software. You are responsible for complying with all applicable laws, including, but not limited to, any import/export or use laws to which you may be subject and obtaining and required license or authorization.

2. Click the Begin Download button and follow the on-screen installation instructions provided by Sun.


Customers Accessing CitiDirect from a Portal Application

If you will be accessing CitiDirect through a Portal Application, please return to that application after downloading Sun JRE to sign-on to CitiDirect.
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