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Frequently Asked Questions
Hardware required to run CitiDirect on Sun Java software
The minimum and recommended hardware requirements to run CitiDirect Online Banking are listed below.

Minimum: Requirements listed will enable CitiDirect to run on your Personal Computer (PC).
Recommended: Requirements listed will deliver enhanced system performance for CitiDirect.

Computer Processor

  • Minimum: 500MHz CPU (Generally indicates a Pentium 3 machine, released in February 1999.)
  • Recommended: 1 GHz CPU

    Computer Memory (RAM)
    For Windows 98 and NT 4.0:

  • Minimum: 128 MB
  • Recommended: 256 MB

    For Windows 2000, XP and ME:(*)

  • Minimum: 256 MB
  • Recommended: 512 MB

    (*) More recent versions of Windows operating systems use larger amounts of RAM.

    Hard Drive Space Available

  • Minimum: 150 MB (*)

    (*) Sun Java software requires 129 MB of hard drive space for installation. The additional space is required for the CitiDirect .jar files.


  • Minimum: VGA Monitor resolution of 800X600, configured to display 256 colors.
  • Recommended: Resolution of 1024X768 (if available) to enhance the visual experience of CitiDirect.

    Internet Connectivity

  • Minimum (For Dial-up Customers ONLY): Modem/Speed: 28.8K bps (28,800 baud/second) or higher; V.34 modem protocol is minimally required; V.90 modem protocol is recommended.
  • Recommended: High Speed Internet or Broadband Connection.

    DISCLAIMER: Customer will use CitiDirect Online Banking in accordance with the system specifications (platform, hardware and software) provided to it by Citibank. Customer acknowledges that Citibank has no responsibility for Customer's use of CitiDirect Online Banking with a system that does not comply with such specifications.
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