|Investigations through CitiDirect Online Banking offers a highly efficient method for submitting payment investigations online through www.citidirect.com.|
Streamlined processes that save time and reduce costs
When you initiate an investigation using CitiDirect Online Banking, requests are delivered directly into the Citibank investigation management system, day or night. This means the investigations team can start researching your request as soon as possible. Streamlined processes also help reduce costs associated with initiating investigations through SWIFT, phone or fax.
Initiate Investigations for a wide range of requests
You can initiate investigations through CitiDirect Online Banking for:
Funds Transfer debits not received by the intended recipient
WorldLink Payment Services debits not received by the intended recipient
Unexpected funds transfer debit or credit entries, or those that do not coincide with payment instructions
Funds transfer debits or credits with value dates different from those expected
View Investigations in Real Time
Investigations through CitiDirect Online Banking delivers real-time access to view your Investigations—whether initiated online, by phone, SWIFT, fax or Telex. You can check the status of amendments, recalls and other Investigations, regardless of how they were initiated. This allows you to track status and send updates directly to the investigator to further speed processing.
When you register for Investigations, you can select the method by which you wish to receive investigations acknowledgements – e-mail, SWIFT or fax.
The Investigations service is currently supported by WorldLink and 15 Citibank branches, including:
New York - Corporate
New York - FI
For more information on Investigations through CitiDirect Online Banking, please contact your Citibank Service Representative.